Terms & Conditions
Delivery of services:
We deliver services of alternative education through online classes (either on Udemy or on our website), live events (retreats or workshops), information published on our official social media channels (as linked in the Contact section), or individual coaching services (either through ZOOM calls for international Beneficiaries or through live sessions, if the Beneficiaries are in the same city as our coach).
For the online classes hosted on Udemy, the 30-day money-back guarantee applies.
For online classes hosted on our website, subscribers may cancel at any time, however no returns of already spent sums will be made. Should the person fail to make all payments (to cover the entire classes’ costs), their access will cease at the time they choose to unsubscribe.
For live events, there are 25% advance payments for registrations. The advance payments are non-refundable. The rest of 75% can be refunded if the cancelation is made until a specific deadline announced via our website (for each event published on our site).
The individual coaching sessions are non-refundable. The Beneficiary of this service accepts that the fulfillment of the purposes of the coaching sessions depends upon his / her involvement and participation in it. Furthermore, the Beneficiary accepts the fact that both the Company and the Coach shall not be held liable for an outcome obligation or a guarantee in respect of the objectives of such coaching sessions, but by a diligence obligation.
Sc Sanctuar Holistic srl, a company incorporated and functioning in accordance with the Romanian legislation, registered with the Bucharest Office of the Commercial Registry under no. J40/13205/2016 having the Sole Registration Code 36609455 and the registered office in Bucharest, contact information: email@example.com
Protecting your personal data
My goal, in terms of social media, is an educational one, and the new personal data protection rules (GDPR) are part of this context. Therefore, I assure you that the security of your data is a priority for me and that I use this data for the sole purpose of giving you personalized experience both on my website and on my online platforms where I promote my products and services (Facebook and YouTube) as well as the newsletter.
How I use the data
I use your personal data in many ways, but only if I have your agreement. In the list below, I have detailed all types of data I collect and how I use them later:
If you have provided your e-mail address, I will use it to send you information about my products and services or resources related to the domain I am activating in.
First and Last Name
If you have provided your First and Last Name, I use this data to personalize the emails you receive from me. The platform that I use for e-mail marketing (Mailchimp) allows me to personalize messages based on the data provided by the subscribers. Also, where appropriate, I use this data to conclude the contract that sets your participation in one or more of my events.
If you provided billing data (personal identification number, company identification number, Registry Number, Business Address, Bank Account, Account Holder, Bank Name, Legal Representative Name etc.), I use this data to conclude the contract setting your participation to one or more of my events.
Browser / IP / device data
If you have agreed to collect the details of Browser, IP, Device, I use this data to determine how you use my site, the purpose being to make the necessary changes so that you can easily find the information you are looking for.
I have taken all the technical measures to ensure that you do not have to provide any data (everything is optional), but it is good to know that without them some parts of the site may not work properly, we cannot collaborate, or not let you know about the services in my portfolio that you might be interested in.
Sharing personal data
I have not sold, I do not sell and will never sell my database to third parties. I offer services that are based on the trust of customers and potential clients, and the security of personal data is essential in this process.
The only entities that have access to the data of the users of this site are the agencies or providers with whom I collaborate on contracts containing confidentiality clauses without which I would not be able to carry out the activity and, in exceptional cases and only on the basis of formal requests, public institutions which applies the law in Romania.
The only data about users of this site to which third parties have access is aggregated and anonymous – based on which users can not be identified – or on the basis of the testimonials provided by my collaboration.
My communications and marketing messages
If I have your agreement, I will send you messages via e-mail to inform you of the events I am about to organize, about new articles published on this site or on other platforms, poll questionnaires that may be of interest and useful articles published on other websites on the internet.
Unsubscribe from the newsletter
You can unsubscribe from the newsletter at any time using one of the following methods:
• Click on the unsubscribe link from any newsletter you’ve already received
• Send me an e-mail requesting to get unsubscribed
In either of these situations, I will ensure that you will no longer receive my e-mails. Any such request will be resolved within 48 hours of solicitation.
Addressing users through online advertising
I occasionally run online advertising campaigns to inform you about the products and services that I offer and / or the articles published on the site.
In this context, they use a “Facebook” advertising network, as well as several user addressing techniques in campaigns – based on demographic data (gender, age, geographical distribution, proximity) or interests – this information being made available by the network mentioned above.
Often, my ads, which you see on the above mentioned network, are displayed based on the information we have about you (for example, when you visit or sign up for a particular event page on my site, you will then be contacted on Facebook by advertising on that course or other similar products / services).
Your rights in the context of data usage
Here are your rights in the context of data collection & processing.
1. The right to be informed about how your data is collected and used;
2. The right to access the data I have about you;
3. The right to request the rectification of the data I have about you;
4. The right to request the deletion of the data I have about you;
5. The right to ask you to stop sending marketing messages to you;
6. The right to request the transmission of your personal data to you or to another operator;
7. The right to file a complaint regarding the use of your data with the competent authorities.
The above mentioned rights are not absolute and there are exceptions. For any questions in this context, please send me an email by visiting this page.
How can you contact me?
If I can offer you any kind of information about my products and services, or the way I collect and use your personal data, please send me a message from my contact form.